The Moderating Role of the Lever of Control (LoC) in the Impact of Culture, Strategy, and Environmental Uncertainty on Firm Performance
Society Volume 12 Issue 2#2024
PDF (English)

Keywords

Corporate Culture Environmental Uncertainty Firm Performance Lever of Controls; Strategic Orientation

How to Cite

Lativa, L., & Arsjah, R. J. (2024). The Moderating Role of the Lever of Control (LoC) in the Impact of Culture, Strategy, and Environmental Uncertainty on Firm Performance. Society, 12(2), 674-695. https://doi.org/10.33019/society.v12i2.727

Share

Views
  • Abstract 277
  • PDF (English) 156
Statistics reflect real-time downloads and views.

Abstract

This study examines the impact of corporate culture, strategic orientation, and environmental uncertainty on firm performance, focusing on the moderating role of the Lever of Controls (LoC). Primary data were collected through a survey involving 203 respondents from both listed and unlisted companies in Indonesia on the Indonesia Stock Exchange. Firm performance was measured using customer satisfaction, revenue, profit growth, return on investment, and market share. The findings reveal that corporate culture and strategic orientation significantly enhance firm performance. However, environmental uncertainty was found to have no direct impact on business performance. Furthermore, the moderating role of the LoC was not validated, suggesting that the relationship between management control systems and performance is complex and requires further investigation, particularly in uncertain environments. This research provides valuable insights for practitioners, emphasizing that firm performance is strongly influenced by corporate culture, strategic orientation, and effective management of environmental uncertainty.

PDF (English)

References

Akram, S., & Siddiqui, D. A. (2019). Impact of Customer, Environment and Company Side Uncertainty and Risk on Logistical Performance: An Analysis on Pakistan Courier Industry. Global Disclosure of Economics and Business, 8(1), 17–32. https://doi.org/10.18034/gdeb.v8i1.95

Al-Ansaari, Y., Bederr, H., & Chen, C. (2015). Strategic orientation and business performance: An empirical study in the UAE context. Management Decision, 53(10), 2287–2302. https://doi.org/10.1108/MD-01-2015-0034

Allocca, M. A., & Kessler, E. H. (2006). Innovation Speed in Small and Medium‐Sized Enterprises. Creativity and Innovation Management, 15(3), 279–295. https://doi.org/10.1111/j.1467-8691.2006.00389.x

Arun, K., & Özmutlu, S. Y. (2023). Effects of gender diversity in strategic orientation and strategy execution. Leadership and Organization Development Journal, 44(7), 882–906. https://doi.org/10.1108/LODJ-10-2021-0494

Aryani, N. K. Y., Sapta, I. K. S., & Sujana, I. W. (2021). The Influence of Organizational Culture and Competence on Employee Performance Mediated by Organizational Commitments in the Procurement of Goods and Services Secretariat Regency of Karangasem. Asia Pacific Journal of Management and Education, 4(3), 76–86. https://doi.org/10.32535/apjme.v4i3.1270

Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture, dysfunctional organization: Capturing the behavioral norms that form organizational culture and drive performance. Journal of Managerial Psychology, 21(8), 709–732. https://doi.org/10.1108/02683940610713253

Barros, R. S., & Ferreira, A. M. D. S. da C. (2022). Management Control Systems and Innovation: a levers of control analysis in an innovative company. Journal of Accounting & Organizational Change, 18(4), 571–591. https://doi.org/10.1108/JAOC-09-2020-0137

Bresciani, S., Rehman, S. U., Alam, G. M., Ashfaq, K., & Usman, M. (2023). Environmental MCS package, perceived environmental uncertainty and green performance: in green dynamic capabilities and investment in environmental management perspectives. Review of International Business and Strategy, 33(1), 105–126. https://doi.org/10.1108/RIBS-01-2022-0005

Chatman, J. A., Caldwell, D. F., O’Reilly, C. A., & Doerr, B. (2014). Parsing organizational culture: How the norm for adaptability influences the relationship between culture consensus and financial performance in high-technology firms. Journal of Organizational Behavior, 35(6), 785–808. https://doi.org/10.1002/job.1928

Chaudhary, S., Sangroya, D., Arrigo, E., & Cappiello, G. (2023). The impact of market orientation on small firm performance: a configurational approach. International Journal of Emerging Markets, 18(10), 4154–4169. https://doi.org/10.1108/IJOEM-03-2021-0411

Cheng, C. C. J., & Shiu, E. C. (2020). Leveraging open innovation strategies for fueling eco-innovation performance in dynamic environments. Sustainability Accounting, Management and Policy Journal, 11(7), 1245–1270. https://doi.org/10.1108/SAMPJ-04-2018-0103

Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly: Management Information Systems, 22(1), vii–xvi.

Cui, A. S., & O’Connor, G. (2012). Alliance portfolio resource diversity and firm innovation. Journal of Marketing, 76(4), 24–43. https://doi.org/10.1509/jm.11.0130

Endenich, C., Lachmann, M., Schachel, H., & Zajkowska, J. (2023). The relationship between management control systems and innovativeness in start-ups: evidence for product, business model, and ambidextrous innovation. Journal of Accounting & Organizational Change, 19(5), 706–734. https://doi.org/10.1108/JAOC-06-2022-0087

Fan, L.-P., & Chung, H.-C. (2023). Impact of Environmental Leadership on Environmental Behavior: The Mediating Effects of Green Culture, Environmental Management, and Strategic Corporate Social Responsibility. Sustainability, 15(24), 16549. https://doi.org/10.3390/su152416549

Frare, A. B., Cruz, A. P. C. da, Lavarda, C. E. F., & Akroyd, C. (2022). Packages of management control systems, entrepreneurial orientation and performance in Brazilian startups. Journal of Accounting & Organizational Change, 18(5), 643–665. https://doi.org/10.1108/JAOC-04-2021-0052

Gomez-Conde, J., Lunkes, R. J., & Rosa, F. S. (2019). Environmental innovation practices and operational performance: The joint effects of management accounting and control systems and environmental training. Accounting, Auditing and Accountability Journal, 32(5), 1325–1357. https://doi.org/10.1108/AAAJ-01-2018-3327

Hartnell, C. A., Ou, A. Y., & Kinicki, A. (2011). Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework’s Theoretical Suppositions. Journal of Applied Psychology, 96(4), 677–694. https://doi.org/10.1037/a0021987

Huang, J., Wang, Z., Jiang, Z., & Zhong, Q. (2023). Environmental policy uncertainty and corporate green innovation: evidence from China. European Journal of Innovation Management, 26(6), 1675–1696. https://doi.org/10.1108/EJIM-12-2021-0591

Iqbal, M., Mawardi, M. K., Sanawiri, B., Alfisyahr, R., & Syarifah, I. (2023). Strategic orientation and its role in linking human capital with the performance of small and medium enterprises in Indonesia. Journal of Research in Marketing and Entrepreneurship, 25(3), 514–542. https://doi.org/10.1108/JRME-11-2021-0150

Khaireddine, H., Lacombe, I., & Jarboui, A. (2024). The trilogy in sustainability of environmental performance, assurance quality and firm value. Sustainability Accounting, Management and Policy Journal, 15(2), 482–519. https://doi.org/10.1108/SAMPJ-07-2022-0352

Khizar, H. M. U., Iqbal, J., Khalid, J., & Hameed, Z. (2024). Unlocking the complementary effects of multiple strategic orientations on firm performance: an interplay of entrepreneurial, sustainability and market orientation. Kybernetes, 53(6), 1939–1957. https://doi.org/10.1108/K-03-2022-0319

Laksana, D. H., Apriliado, S., & Kusmantini, T. (2022). Influence of Market Orientation, Learning Orientation, and Innovation Capabilities and Their Impact on Competitive Advantage and Company Performance. Journal of The Community Development in Asia, 5(2), 11–23. https://doi.org/10.32535/jcda.v5i2.1492

Latan, H., Chiappetta Jabbour, C. J., Lopes de Sousa Jabbour, A. B., Wamba, S. F., & Shahbaz, M. (2018). Effects of environmental strategy, environmental uncertainty and top management’s commitment on corporate environmental performance: The role of environmental management accounting. Journal of Cleaner Production, 180, 297–306. https://doi.org/10.1016/j.jclepro.2018.01.106

Laukkanen, T., Nagy, G., Hirvonen, S., Reijonen, H., & Pasanen, M. (2013). The effect of strategic orientations on business performance in SMEs. International Marketing Review, 30(6), 510–535. https://doi.org/10.1108/IMR-09-2011-0230

Leithy, W. El. (2017). Organizational Culture and Organizational Performance. International Journal of Economics & Management Sciences, 06(04). https://doi.org/10.4172/2162-6359.1000442

Liang, X., & Gao, Y. (2020). Marketing performance measurement systems and firm performance: Are marketing capabilities the missing links? European Journal of Marketing, 54(4), 885–907. https://doi.org/10.1108/EJM-05-2018-0302

Liu, X., Wang, W., & Su, Y. (2022). Leveraging Complementary Resources through Relational Capital to Improve Alliance Performance under an Uncertain Environment: A Moderated Mediation Analysis. Sustainability, 15(1), 310. https://doi.org/10.3390/su15010310

Martomo, Y. P., Samsi, S., Anafih, E. S., & Sin, L. G. (2022). Empowerment Models of Telaga Madirda Tourism Management to Increase Visitors during the COVID-19 Pandemic. Society, 10(2), 706–722. https://doi.org/10.33019/society.v10i2.498

Milliken, F. J. (1987). Three Types of Perceived Uncertainty About the Environment: State, Effect, and Response Uncertainty. Academy of Management Review, 12(1), 133–143. https://doi.org/10.5465/amr.1987.4306502

Nuhu, N. A., Baird, K., & Appuhami, R. (2019). The impact of management control systems on organisational change and performance in the public sector. Journal of Accounting & Organizational Change, 15(3), 473–495. https://doi.org/10.1108/JAOC-08-2018-0084

Omri, N. A. E., Neffati, N., & Guenichi, H. (2024). Modeling the relationship between leverage and firm performance: a threshold analysis using the PSTR model. Managerial Finance. https://doi.org/10.1108/MF-07-2024-0500

Pešalj, B., Pavlov, A., & Micheli, P. (2018). The use of management control and performance measurement systems in SMEs: A levers of control perspective. International Journal of Operations and Production Management, 38(11), 2169–2191. https://doi.org/10.1108/IJOPM-09-2016-0565

Pittino, D., & Visintin, F. (2009). Innovation and strategic types of family SMEs: A test and extension of miles and snow’s configurational model. Journal of Enterprising Culture, 17(03), 257–295. https://doi.org/10.1142/s0218495809000382

Prajogo, D. I., & McDermott, C. M. (2011). The relationship between multidimensional organizational culture and performance. International Journal of Operations and Production Management, 31(7), 712–735. https://doi.org/10.1108/01443571111144823

Quinn, R. E., & Cameron, K. S. (2019). Positive Organizational Scholarship and Agents of Change. In Research in Organizational Change and Development (Vol. 27, Issue 3, pp. 31–57). Emerald Publishing Limited. https://doi.org/10.1108/S0897-301620190000027004

Quinn, R. E., & Rohrbaugh, J. (1983). A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis. Management Science, 29(3), 363–377. https://doi.org/10.1287/mnsc.29.3.363

Ragaigne, A. (2021). Managing both the empowering and constraining effects of performance measurement: a levers of control perspective. Journal of Applied Accounting Research, 22(4), 622–640. https://doi.org/10.1108/JAAR-02-2020-0021

Rathnasekara, K., & Gooneratne, T. (2020). Levers of control, complementariness, tensions and budget use: a case study. Measuring Business Excellence, 24(3), 401–416. https://doi.org/10.1108/MBE-12-2019-0120

Reino, A., Rõigas, K., & Müürsepp, M. (2020). Connections between organisational culture and financial performance in Estonian service and production companies. Baltic Journal of Management, 15(3), 375–393. https://doi.org/10.1108/BJM-01-2019-0017

Simons, R. (1995). Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal. In Academy of Management Executive (Vol. 9, Issue 2). Harvard Business Press.

Zhuang, X., & Duan, J. (2023). Under rising environmental uncertainty Chinese enterprises pursue fame or profits? Evidence from corporate social responsibility and financial investment. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-04-2022-0639

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Copyright (c) 2024 Lativa Lativa, Regina Jansen Arsjah

Downloads

Download data is not yet available.